Our Refund Policy
We want you to be satisfied with OTMIA. If you are not happy with a store activation or credit pack purchase, we offer refunds under the conditions below.
Eligibility for Refund
You may be eligible for a refund if: - You request a refund within 30 days of the purchase date - You have not used any credits from that purchase — our usage-based policy requires zero credits consumed from the specific purchase - You have not violated our Terms of Service Store activation ($5) includes 10 credits and follows the same rule: it is non-refundable once any of its 10 included credits have been used. Credits are held as a single account balance rather than tracked separately per purchase, so we confirm the zero-usage condition by manually reviewing your account activity around the purchase date rather than by an automated check. We review every request on a case-by-case basis and may make exceptions at our discretion.
Non-Refundable Cases
Refunds are generally NOT issued when: - More than 30 days have passed since the purchase date - One or more credits from that purchase have been used - The purchase was a store activation and any of its 10 included credits have been used - Your account was suspended for Terms of Service violations - The purchase was of free promotional credits only See also our Terms of Service for general payment rules.
How to Request a Refund
To request a refund: 1. Email billing@otmia.com from your account email 2. Subject line: "Refund Request — [your account email]" 3. Include your purchase date and reason for the request Your purchase is processed by Paddle, our Merchant of Record. We review every request against the eligibility conditions above and, where it qualifies, submit it to Paddle for processing under Paddle's own refund process. Submitting a request does not guarantee approval. We aim to respond within 2 business days; approved refunds are typically processed by Paddle within 5–10 business days to your original payment method.
Payment Disputes and Chargebacks
Payment disputes and chargebacks are handled by Paddle, as Merchant of Record, under Paddle's applicable terms (see paddle.com/legal). Refund requests are reviewed manually; neither a refund nor a chargeback automatically changes your credit balance or store activation.
No Subscriptions
OTMIA currently sells one-time purchases only: the store activation and credit packs. These never renew, and new subscriptions are not offered. Purchased credits do not expire on a monthly cycle. If we introduce subscriptions in the future, we will update this policy and checkout before charging recurring fees.
Technical Issues
If a technical issue prevented you from using purchased credits (for example, generation failed and credits were deducted incorrectly), contact support@otmia.com immediately with details. We will investigate and may restore credits or issue a refund where appropriate.
Contact
Refund and billing questions: billing@otmia.com